General
Contacts / Connections
Networks / Discussions
Library / Resources
General | Top
Q: What is my username/password?
A: In most cases (unless otherwise advised), your username is the email address that you have listed with us, while your password is something you have set yourself. If you don’t know either your username or password, click "Forgot username" and/or "Forgot password" and further information will be provided via email.
Q: How do I update my contact information?
A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.
Q: How do I control what information is visible in My Profile?
A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.
Contacts / Connections | Top
Q: How do I know who else is in my Network group?
A: Click the “Networks" link found in the main navigation bar and click on "My Networks". Each network has the number of members in the network listed on the right hand side, as well as the ability to click on "Members" to see who is in the group.
You will see the following information for each member:
- First and/or last name
- Company/Institution name
- Email address
- Work address
- Work phone
Networks / Discussions | Top
Q: What are networks?
A: Networks allow you to participate in discussions and share resources with other members.
Q: What networks do I already belong to?
A: Go to “Networks” in the main navigation bar. Select “My Networks” to view the networks you belong to.
Q: How do I join/subscribe to a network and the affiliated discussion group?
A: Networks are closed off and are controlled by LGNSW staff. You have been automatically subscribed to any networks that you were previously a member of. If you would like to join any other Network, you need to contact the administrator of that network. Visit
https://lgnsw.org.au/Public/Public/Members-Services/Networks.aspx to see a list of networks and who to contact.
Q: How can I control the frequency and format of emails I receive?
A: Navigate to your profile and click on the "My Account" tab. Choose "Networks Notifications" from the drop-down menu. On that page, you can view and control your notification settings.
For each discussion, you have the following delivery options:
- Real time: sends an email every time a new message is posted.
- Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
- No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
- Consolidated Digest: Allows you to combine multiple communities into one notification email.
Q: How do I leave a network or unsubscribe from a discussion?
A: Go to your profile and click on the "My Account" tab. Choose "Networks Notifications" from the drop-down menu. Here, you will see a list of available networks and those to which you’ve subscribed. Select "No Email” under the Discussion email column for the discussions you wish to leave.
Q: How do I respond to others’ posts?
A: To respond to a discussion post, please navigate to the discussion post and click “Reply" to send your message to the entire network. To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down). We recommend replying privately for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire network when you are sharing knowledge, experience or resources that others could benefit from.
Q: How do I start a new discussion thread?
A: On the site, go to “Participate" > “Post a message.” From an email for a particular discussion group, you can use the “Post Message” link located at the top of the discussion email. Each network also has a unique email address. Save that to your address book and easily start a new post like you would a regular email.
Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This is something you can change in your settings. If you would rather receive a text-based email, go to your profile page and click on the "My Account" tab. Choose "Network Notifications" from the drop-down menu. Select the “Real-Time Plain Text” format option for each discussion email.
Q: Can I search for posts across all the networks?
A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more facets from the menu on the left side.
Q: How do I see a listing of all of the posts to a specific Network?
A: Locate the network you are interested in viewing from the appropriate networks page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.
Libraries | Top
Q: How do I find resources that may have been uploaded by other members?
A: If you know which library the resource might be located in, find the affiliated community via the My Networks page. Click through the network's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.
Q: How do the libraries get populated?
A: The libraries are populated in two ways:
1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2. You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.
Q: How do I upload a file?
A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
- Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
- Upload your file.
- Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.